Patient Access Representative

Arkansas Children's Hospital; Springdale (AR); On-site; USD 23,000 - 30,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a patient-facing registrar to manage outpatient clinic scheduling, registration, and basic insurance verification. This role supports first impressions and patient flow across multiple centers, including MyChart activation and discharge coordination.

Responsibilities include greeting patients, ensuring accuracy of demographic data, collecting co-pays, and coordinating follow-up appointments, with emphasis on service quality and efficiency.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Scheduling

Registration

Insurance verification

Customer service

Communication

Education

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC095906 ACNW Harvey Clinic

Summary:

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Salary:

Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.

Additional Information:

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Entry Level - Experience not Required.

Description

• 1. Schedules all patient appointments and ensures referrals are obtained.
• 2. Meets or exceeds expected productivity and accuracy standards.
• 3. Greets and engages patients, families and visitors in order to provide a positive first impression.
• 4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• 5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• 6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• 7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• 8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.