Patient Access & Registration Specialist

Henry-Ford-Health-2; Southfield (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Henry Ford Health in Southfield, MI is hiring a Patient Registration Representative for full-time, on-site work. You will greet patients, verify insurance, collect payments, and update registration records to ensure a smooth check-in process.

Excellent customer service and MS Office skills are essential for daily interactions with patients and staff. The role emphasizes accurate data handling, problem-solving, and maintaining an efficient workflow in a busy health system environment.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.

Responsibilities

• Greet and check in patients, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks as needed.
• Maintain a fast-paced, organized workflow in a dynamic environment.

Skills

Customer service

MS Office

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Henry Ford Health in Southfield, MI is hiring a Patient Registration Representative for full-time, on-site work. You will greet patients, verify insurance, collect payments, and update registration records to ensure a smooth check-in process.

Excellent customer service and MS Office skills are essential for daily interactions with patients and staff. The role emphasizes accurate data handling, problem-solving, and maintaining an efficient workflow in a busy health system environment.