Patient Registration & Concierge Specialist

Henry Ford Health; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a patient registration specialist to support front-desk operations, conduct check-in, preregistration, and verify insurance eligibility. You will also collect cash and respond to inquiries, advocating for patients to ensure their needs are met.

Under supervision, you will follow SOPs and maintain accurate registration records, communicate with callers and clinical staff, and continually deliver friendly service at the front door.

Qualifications

• High school diploma or GED required.

Responsibilities

• Register patients and perform new patient registrations, updates, and insurance verification.
• Handle face-to-face check-in, answer inquiries, and cash collections.
• Advocate for patients to ensure needs are met and maintain accurate records.
• Follow SOPs and respond to calls with professional customer service.

Skills

Microsoft Office

Customer service

Communication

Instruct others

Education

High school diploma or GED

1 year relevant experience (hospital/medical office)

EPIC training/experience

Insurance payor systems experience

ICD-10 terminology experience

Tools

EPIC software

Job description

Henry Ford Health in Michigan is seeking a patient registration specialist to support front-desk operations, conduct check-in, preregistration, and verify insurance eligibility. You will also collect cash and respond to inquiries, advocating for patients to ensure their needs are met.

Under supervision, you will follow SOPs and maintain accurate registration records, communicate with callers and clinical staff, and continually deliver friendly service at the front door.