Patient Access & Registration Specialist

Henry-Ford-Health-2; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Patient Registration Representative to be the first point of contact, handling patient registration, insurance eligibility verification and cash collections, while advocating for patient needs.

This role supports a welcoming, efficient healthcare experience and requires strong computer skills, MS Office, and customer service focus; EPIC training is preferred.

Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or G.E.D. equivalent

Tools

Microsoft Office

EPIC

Job description

Henry Ford Health in Detroit is seeking a Patient Registration Representative to be the first point of contact, handling patient registration, insurance eligibility verification and cash collections, while advocating for patient needs.

This role supports a welcoming, efficient healthcare experience and requires strong computer skills, MS Office, and customer service focus; EPIC training is preferred.