Patient Access & Records Specialist

Aurora Health Care; West Bend (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a health‑team oriented staff member to create the initial EHR and support patient registration. You will verify demographics, insurance, and collect co-pays while maintaining confidentiality under HIPAA. You will explain financial responsibilities and help patients with billing questions, coordinating with care teams as needed.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• No prior healthcare experience required.
• Excellent customer service and communication skills.
• Ability to type accurately and use computer systems.

Responsibilities

• Creates the initial electronic health record (EHR) used by the care team.
• Registers patients, verifies demographics and insurance, and collects co-pays.
• Explains financial responsibilities and assists patients with billing questions.

Job description

Advocate Health is seeking a health‑team oriented staff member to create the initial EHR and support patient registration. You will verify demographics, insurance, and collect co-pays while maintaining confidentiality under HIPAA. You will explain financial responsibilities and help patients with billing questions, coordinating with care teams as needed.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment.