Patient Access & Revenue Specialist

Aurora Health Care; Oshkosh (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Aurora Health Care in Oshkosh is seeking a Patient Service Representative (PSR) to be the first impression for patients, collecting accurate demographics, insurance information, and financial responsibility to support timely revenue cycle operations.

The PSR greets patients, checks in and registers, verifies coverage, collects co-pays, explains billing basics, and coordinates with Financial Advocates while maintaining HIPAA confidentiality in a fast-paced, service‑oriented environment.

Qualifications

• High School graduate required.
• Experience in a fast-paced environment preferred.
• Ability to work independently and multitask.

Responsibilities

• Creates and registers patient records with accurate demographics and insurance details.
• Verifies insurance coverage and collects co-pays and patient responsibilities.
• Registers patients, discusses financial obligations, and directs to Financial Advocates when needed.
• Maintains HIPAA confidentiality and handles sensitive information.

Skills

HIPAA compliance

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Teamwork

Organization

Cash handling

Education

High School Graduate

Tools

EPIC electronic medical record

Insurance verification tools

Microsoft Office

Email

Internet browser

Job description

Aurora Health Care in Oshkosh is seeking a Patient Service Representative (PSR) to be the first impression for patients, collecting accurate demographics, insurance information, and financial responsibility to support timely revenue cycle operations.

The PSR greets patients, checks in and registers, verifies coverage, collects co-pays, explains billing basics, and coordinates with Financial Advocates while maintaining HIPAA confidentiality in a fast-paced, service‑oriented environment.