Patient Registration & Scheduling Specialist

NeighborHealth Center, Inc.; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

NeighborHealth Center, Inc. is seeking a Registration Representative to handle patient intake, scheduling, and insurance verification. You will document encounters in the practice management system and assist patients with questions in a friendly, professional manner.

This full-time, on-site role requires teamwork across departments, adherence to privacy standards, and the ability to manage multiple tasks in a fast-paced primary care setting. Weekend coverage may be required.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to learn electronic health record and practice management systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to maintain patient confidentiality and follow applicable policies, laws, and regulations.
• Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel.
• Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.

Responsibilities

• Make appointments for patients.
• Process appointment cancellations and rescheduling due to change in provider schedules as assigned by the supervisor.
• Administrative functions such as scanning and uploading paperwork and managing call worklist.
• Complete registration process for patient appointments, including demographic and insurance verification.
• Assist patients with questions and completion of forms or applications related to their insurance coverage.
• Prepare work area for the beginning of every business day, including clerical work and chart construction.
• Process missed appointments, error reports, insurance pre-verification reports, and other registration-related reports.
• Become familiar with and follow current protocols for all registration-related functions.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

EHR proficiency

Multitasking

Confidentiality

Windows OS

Bilingual English/Spanish

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

NeighborHealth Center, Inc. is seeking a Registration Representative to handle patient intake, scheduling, and insurance verification. You will document encounters in the practice management system and assist patients with questions in a friendly, professional manner.

This full-time, on-site role requires teamwork across departments, adherence to privacy standards, and the ability to manage multiple tasks in a fast-paced primary care setting. Weekend coverage may be required.