Senior Patient Access Specialist – Registration & Revenue

Sutter Health; Oakland (CA); On-site; USD 51,000 - 71,000; Full time

Job summary

Sutter Health in Oakland, CA seeks a Patient Access professional to greet patients, verify demographics, and securely register for services across Emergency, Ambulatory, Inpatient, and Outpatient areas.

The role involves calculating patient liabilities, collecting payments, and guiding patients through insurance verification and financial counseling, ensuring compliance with EHR policies and procedures.

Qualifications

• HS Diploma or GED completed.
• 2 years of recent relevant experience.
• General knowledge of patient access and financial counseling in acute and non-acute settings.
• Understanding of insurance and medical terminology; EMTALA knowledge.

Responsibilities

• Greets patients/family members and verifies demographic, clinical, financial, and insurance information.
• Completes end-to-end patient registration for service delivery.
• Obtains and processes signed physician orders and maintains work queues.
• Conducts insurance eligibility/benefit verification and financial education.
• Calculates patient liability and collects co-pays, deductibles, and deposits at time of service.

Skills

Patient access

Financial counseling

Healthcare billing

EMTALA knowledge

Education

HS Diploma or GED

Tools

Patient registration system

Accounting software

Imaging systems

Job description

Sutter Health in Oakland, CA seeks a Patient Access professional to greet patients, verify demographics, and securely register for services across Emergency, Ambulatory, Inpatient, and Outpatient areas.

The role involves calculating patient liabilities, collecting payments, and guiding patients through insurance verification and financial counseling, ensuring compliance with EHR policies and procedures.