Patient Access & Registration Specialist

Ochsner Health; Morton (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health in Illinois is seeking a patient access representative to greet patients, schedule appointments, and register patients for care across clinics and hospital settings.

You will verify demographics, collect payments, and explain insurance benefits while maintaining confidentiality and delivering compassionate service.

This role requires strong communication, data entry accuracy, and the ability to work with a diverse team.

Qualifications

• High school diploma or equivalent is required; associate degree preferred.
• Minimum of 1 year of experience in hospital/clinic/customer-service environment.
• Preferred certifications: CHAM, CHAA, or Medical Assistant certification.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather inputs for demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and prepare deposit slips; follow closing procedures.
• Demonstrate respect and cooperation in staff relationships and resolve conflicts.
• Adapt communication to patient population while maintaining privacy and professionalism.
• Other related duties as required.

Skills

Data entry

Verbal communication

Written communication

Windows applications

Interpersonal skills

Time management

Conflict resolution

Analytical skills

Attention to detail

Education

High school diploma or equivalent

Associate’s degree

Job description

Ochsner Health in Illinois is seeking a patient access representative to greet patients, schedule appointments, and register patients for care across clinics and hospital settings.

You will verify demographics, collect payments, and explain insurance benefits while maintaining confidentiality and delivering compassionate service.

This role requires strong communication, data entry accuracy, and the ability to work with a diverse team.