Patient Access & Registration Specialist

Atrium Health; Monroe (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

Atrium Health in Monroe, NC is seeking a front desk receptionist to greet patients, perform check-in, and handle registrations for walk-ins. You will verify demographics, insurance, and patient responsibility while delivering courteous service.

The role requires knowledge of insurance processes, Medicare/HIPAA compliance, and strong communication skills to support efficient patient flow and accurate billing.

Qualifications

• 1 year of customer service or office/clerical experience.
• Knowledge of Medicare/HIPAA and insurance pre-certification requirements.
• Strong math, communication, and critical thinking skills.

Responsibilities

• Greet and check in patients; collect patient responsibility.
• Complete registration for walk-ins; update demographics/insurance.
• Verify benefits, communicate expected payments, and collect at service.
• Refer patients to Financial Advocate for financial assistance needs.

Skills

Customer service

Phone etiquette

Cash handling

Education

High School diploma

Tools

EPIC EMR

Insurance tools

MS Office

Job description

Atrium Health in Monroe, NC is seeking a front desk receptionist to greet patients, perform check-in, and handle registrations for walk-ins. You will verify demographics, insurance, and patient responsibility while delivering courteous service.

The role requires knowledge of insurance processes, Medicare/HIPAA compliance, and strong communication skills to support efficient patient flow and accurate billing.