Patient Access & Registration Specialist

AdventHealth; Louisville (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

4 weeks paid parental leave

Career development

Well-being resources

Mental health resources and support

Pet benefits

Job summary

AdventHealth in Louisville, CO is hiring for a Full-time Guest Services registration role. You will handle patient check-in, verify demographics and insurance, gather payments, and coordinate with clinical partners to ensure smooth patient flow.

Role emphasizes accuracy in data entry, proactive financial assessment support, and excellent service to patients and staff. On-site daytime schedule with a focus on accessible care delivery.

Qualifications

• Associate or higher education in health services administration or related medical/business field preferred.
• High school diploma or equivalent required.
• 1+ years of customer service in medical office or related field.
• Experience with medical terminology, coding, charge entry and payment collection preferred.
• Prior collections experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Skills

Customer service

Medical office terminology

Billing and payment collection

Phone handling

Patient intake

Clinical coordination

Education

Associate degree or higher in health services administration or related field

High school diploma or equivalent

Job description

AdventHealth in Louisville, CO is hiring for a Full-time Guest Services registration role. You will handle patient check-in, verify demographics and insurance, gather payments, and coordinate with clinical partners to ensure smooth patient flow.

Role emphasizes accuracy in data entry, proactive financial assessment support, and excellent service to patients and staff. On-site daytime schedule with a focus on accessible care delivery.