Patient Access & Registration Specialist

AdventHealth; Lakewood (CO); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in the Denver area is seeking a Guest Services/Registration specialist to support patient access across multiple locations. You will greet patients, verify demographics and insurance, and register services to ensure accurate billing and smooth discharge processes.

The role requires strong customer service, familiarity with medical terminology, and the ability to coordinate with clinical partners. On-site day shifts with opportunities across multiple AdventHealth facilities.

Qualifications

• Associate or higher-level education in health services administration or related medical/business field (preferred)
• High School Grad or Equiv (required)
• CHAA certification preferred (Licenses/Certifications)
• 1+ years of customer service in a medical office setting (preferred)
• Prior collections experience (preferred)

Responsibilities

• Answers incoming phone calls and directs inquiries
• Welcomes patients and updates patient demographics, insurance, and billing information
• Registers patients for services and ensures accuracy for discharge and reimbursement
• Assists with financial aspects: eligibility, benefits memos, and post-care needs
• Maintains communication between clinical and patient access teams to improve patient experience
• Provides coverage for assigned areas to ensure prompt patient service
• Performs guest services duties and promotes a safe work environment
• Educates patients on test locations, portal use, and follow-up actions
• Collects co-pays and outstanding balances at check-in
• Other duties as assigned

Job description

AdventHealth in the Denver area is seeking a Guest Services/Registration specialist to support patient access across multiple locations. You will greet patients, verify demographics and insurance, and register services to ensure accurate billing and smooth discharge processes.

The role requires strong customer service, familiarity with medical terminology, and the ability to coordinate with clinical partners. On-site day shifts with opportunities across multiple AdventHealth facilities.