Patient Access & Registration Specialist

Ochsner Health; Lafayette (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks a patient access specialist to greet patients, verify demographics, and manage scheduling and admission processes. You will verify insurance, explain benefits, collect co-pays, and ensure accurate data entry for proper reimbursement.

Qualifications include a high school diploma (Associates preferred) and 1+ year in hospital or similar settings; familiarity with billing guidelines is a plus. Join a team focused on patient care and accurate service.

Qualifications

• Must have computer skills for data entry and retrieval.
• Excellent verbal and written communication abilities.
• Proficiency with Windows-style applications and various role-specific software.
• Strong interpersonal and organizational skills with attention to detail.
• Knowledge of healthcare insurance benefits and payer guidelines.
• Ability to work across departments and handle stressful situations.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete scheduling, registration, or admission processes.
• Ensure forms are completed and paperwork are accurate.
• Input demographic and financial information; explain insurance benefits and collect payments.
• Perform financial analysis and communicate patient financial responsibilities.
• Balance cash drawer and handle closing procedures.
• Maintain professionalism and assist across departments as needed.
• Respect privacy and adapt communication to the patient population.

Skills

Customer service

Communication

Data entry

Windows applications

Interpersonal skills

Billing knowledge

Problem solving

Organizational skills

Attention to detail

Team collaboration

Judgment & discretion

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Healthcare software systems

EHR systems

Job description

Ochsner Health in Lafayette, LA seeks a patient access specialist to greet patients, verify demographics, and manage scheduling and admission processes. You will verify insurance, explain benefits, collect co-pays, and ensure accurate data entry for proper reimbursement.

Qualifications include a high school diploma (Associates preferred) and 1+ year in hospital or similar settings; familiarity with billing guidelines is a plus. Join a team focused on patient care and accurate service.