Patient Access & Registration Specialist

Kingman Regional Medical Center; Kingman (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Kingman Regional Medical Center is seeking a Patient Access Representative to handle patient registration, verify insurance benefits, collect copays, and ensure accurate data entry in the electronic health record. The role requires attention to detail, strong customer service, and flexibility to work variable shifts.

Responsibilities include preregistration, registration, scheduling, and discharge while maintaining quality and timely processing of patient accounts.

Qualifications

• Multitask, prioritize, and manage time efficiently.
• Effective oral and interpersonal communication skills.
• Ability to use phone, computer, and various software programs.

Responsibilities

• Provides excellent customer service, contributes to patient satisfaction, and adheres to behavioral expectations.
• Fields or directs incoming calls; responds to patient and staff inquiries.
• Refer patients to financial counselors for authorizations, coverage options, or payment plans.
• Support department efficiency and positive customer feedback goals.
• Willingness to assist teammates and participate in process improvements.
• Regularly works nights, weekends, holidays, and extended hours when needed.

Skills

multitask management

customer service

communication skills

tech resources

Education

High School Diploma or equivalent

Tools

EMR system

phone system

office software

Job description

Kingman Regional Medical Center is seeking a Patient Access Representative to handle patient registration, verify insurance benefits, collect copays, and ensure accurate data entry in the electronic health record. The role requires attention to detail, strong customer service, and flexibility to work variable shifts.

Responsibilities include preregistration, registration, scheduling, and discharge while maintaining quality and timely processing of patient accounts.