Patient Access & Registration Specialist

ochsner; Kentucky; On-site; USD 38,000 - 48,000; Full time

Job summary

Ochsner Health seeks a front desk professional to greet patients, schedule appointments, and assist with registration or admission. You will verify demographics, collect payments, and explain insurance benefits while maintaining confidentiality.

Ideal candidates will have at least 1 year in a hospital/clinic setting, strong computer/data-entry skills, and solid communication. The role demands accuracy, professionalism, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred: Associate's degree.
• Minimum 1 year of experience in hospital, clinic, medical office, revenue cycle, or related customer service.
• Preferred certifications in Healthcare Access/Medical assisting are a plus.
• Proficiency with computers, data entry, and navigating common software.

Responsibilities

• Provide excellent customer service to patients, guests, and family.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission.
• Ensure all forms are completed and paperwork is gathered accurately.
• Efficiently input demographic and financial data; explain benefits and collect co-pays/deductibles.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily and handle deposit procedures at shift end.
• Demonstrate respect and cooperation with staff and resolve conflicts.
• Adapt communication to patient population while maintaining privacy and professionalism.
• Other related duties as required.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Billing knowledge

Detail oriented

Education

High school diploma or equivalent

Associate's degree

Job description

Ochsner Health seeks a front desk professional to greet patients, schedule appointments, and assist with registration or admission. You will verify demographics, collect payments, and explain insurance benefits while maintaining confidentiality.

Ideal candidates will have at least 1 year in a hospital/clinic setting, strong computer/data-entry skills, and solid communication. The role demands accuracy, professionalism, and the ability to manage multiple tasks in a fast-paced environment.