Patient Access Associate - Registration & Billing

Community Health Network; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative for the Family Medicine care setting in Zionsville. You will be the first contact, handling patient check-ins, registrations and financial clearance, ensuring smooth scheduling and payment collection.

Responsibilities include verifying insurance, admissions processing, and accurate data entry in the EHR. Candidates should have healthcare office experience and a clean CMS compliance record.

Qualifications

• High School Diploma or GED required.
• 1+ years of healthcare office experience or strong customer service background.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers promptly.
• Monitors patient hospital and ambulatory movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage.
• Accurately enters patient demographics, insurance and financial information.
• Gathers confidential health and financial information from patients for payment.
• Ensures completeness of the electronic health record (EHR).

Responsibilities

• Handle front-office and back-office tasks to support patient access.
• Register patients, verify insurance, and obtain eligibility.
• Prepare patients administratively and financially for visits.
• Maintain accurate patient demographics and financial information.
• Support CMS compliance in patient interactions.

Skills

Customer service

Registration/Admissions

Scheduling

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network seeks an Associate Patient Access Representative for the Family Medicine care setting in Zionsville. You will be the first contact, handling patient check-ins, registrations and financial clearance, ensuring smooth scheduling and payment collection.

Responsibilities include verifying insurance, admissions processing, and accurate data entry in the EHR. Candidates should have healthcare office experience and a clean CMS compliance record.