Patient Access & Registration Specialist

Community Health Network (Indianapolis); Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) for the Dawes/Shadeland location in Indianapolis. The role handles first-contact customer service, patient registration and financial clearance with duties including check-ins, scheduling, payment collection, insurance verification, and compliance.

Responsibilities cover pre-registration via the EPIC queue, verification of CMS medical necessity, accurate data entry of demographics and coverage, and ensuring the

Qualifications

• High School Diploma or GED (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates coverage information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information
• Gathers and verifies all appropriate health and financial information from patients while using various computer software
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• Check-ins, scheduling, payment collection, insurance verification, and compliance management.
• Pre-register scheduled patients using EPIC work queue.
• Verify CMS standards and communicate relevant coverage and eligibility information to the patient.
• Enter patient demographics, insurance, and financial information accurately.
• Ensure completeness of the electronic health record and make necessary changes.

Skills

Customer service

Registration knowledge

CMS standards understanding

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) for the Dawes/Shadeland location in Indianapolis. The role handles first-contact customer service, patient registration and financial clearance with duties including check-ins, scheduling, payment collection, insurance verification, and compliance.

Responsibilities cover pre-registration via the EPIC queue, verification of CMS medical necessity, accurate data entry of demographics and coverage, and ensuring the