Patient Access & Registration Specialist

Trinity Health MI; Grand Haven (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health MI is seeking an Evening Shift full-time Medical Office Administrator with a high school diploma and courses in business and computers. The role emphasizes accurate patient registration, insurance pre-certification, and excellent customer service in a hospital setting.

Candidates should have strong English communication, typing 50 wpm, and familiarity with office equipment. Prior medical office experience is preferred. The department values confidentiality and professional growth.

Qualifications

• High school graduate with courses in business and computers.
• Ability to read, write and speak the English language effectively.
• Must have excellent communication and customer service skills.
• One year of medical office experience preferred, with understanding of medical and insurance terms.
• Must be able to type 50 wpm, error-free.
• Experience with computer, copy machine, fax and other office equipment preferred.

Responsibilities

• Participates, communicates, interacts and assists patients, the public, and co-workers in fulfilling job responsibilities.
• Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
• Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
• Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
• Demonstrates excellent customer service when answering the department phones.
• Familiar with all department and hospital forms, obtaining signatures when necessary. Capable of offering assistance in answering questions from patients pertaining to hospital forms.
• Have ability to count and balance cash funds and write appropriate and accurate receipts. Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
• Maintains department records, reports and files as required.
• Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
• Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
• Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
• Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
• Performs other duties as assigned by Management.

Skills

Communication

Customer service

Typing 50 wpm

Multitasking

English proficiency

Education

High school diploma with courses in business & computers

Tools

MS Office

Office equipment

Job description

Trinity Health MI is seeking an Evening Shift full-time Medical Office Administrator with a high school diploma and courses in business and computers. The role emphasizes accurate patient registration, insurance pre-certification, and excellent customer service in a hospital setting.

Candidates should have strong English communication, typing 50 wpm, and familiarity with office equipment. Prior medical office experience is preferred. The department values confidentiality and professional growth.