Patient Registration Clerk - Full Time

Trinity Health; Grand Haven (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in Livonia, Michigan, is seeking a Full-time evening-shift Medical Office Clerk to register patients, handle insurance requirements, and provide excellent customer service. The role requires strong English communication, typing 50 wpm, and familiarity with medical terms.

The successful candidate will maintain records, balance cash receipts, and assist patients with forms and queries while upholding confidentiality and hospital policies. One year of relevant experience is preferred.

Qualifications

• High school diploma with courses in business and computers.
• Ability to read, write and speak the English language effectively.
• Must have excellent communication and customer service skills.
• One year of medical office experience preferred, with understanding of medical and insurance terms.
• Must be able to type 50 wpm, error-free.
• Experience with computer, copy machine, fax and other office equipment preferred.

Responsibilities

• Participates, communicates, interacts and assists patients, the public, and co-workers in fulfilling job responsibilities.
• Maintains established departmental policies and procedures, standard work objectives, quality management program, safety and infection control standards.
• Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
• Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
• Demonstrates excellent customer service when answering the department phones.
• Familiar with all department and hospital forms, obtaining signatures when necessary.
• Capable of offering assistance in answering questions from patients pertaining to hospital forms.
• Have ability to count and balance cash funds and write appropriate and accurate receipts.
• Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
• Maintains department records, reports and files as required.
• Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
• Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
• Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
• Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
• Performs other duties as assigned by Management.

Skills

Typing 50 wpm

Medical office experience

Customer service

English proficiency

Office equipment handling

Education

High school diploma

Tools

Copier

Fax machine

Computer

Job description

Employment Type: Full time Shift: Evening Shift Description: 2nd shift: 10:30pm-7:00pm

What are the Minimum Skills, Experience and Educational Requirements?

• High school graduate with courses in business and computers.
• Ability to read, write and speak the English language effectively.
• Must have excellent communication and customer service skills.
• One year of medical office experience preferred, with understanding of medical and insurance terms.
• Must be able to type 50 wpm, error-free.
• Experience with computer, copy machine, fax and other office equipment preferred.

What are the Essential Job Functions and Responsibilities?

• Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.
• Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
• Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
• Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
• Demonstrates excellent customer service when answering the department phones.
• Familiar with all department and hospital forms, obtaining signatures when necessary.
• Capable of offering assistance in answering questions from patients pertaining to hospital forms.
• Have ability to count and balance cash funds and write appropriate and accurate receipts.
• Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
• Maintains department records, reports and files as required.
• Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
• Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
• Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
• Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
• Performs other duties as assigned by Management.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.