Representative I, Patient Access-Full time

Trinity Health Mid-Atlantic; Davenport (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health Mid-Atlantic is hiring for an entry-level Patient Access role. The position supports outpatient and inpatient registration, insurance verification, and collection of patient financial liability.

You will utilize multiple systems to verify information, perform data analysis, and generate reports. The role emphasizes accuracy, confidentiality and patient-focused service within a hospital setting.

Qualifications

• Minimum one (1) year customer service experience.
• Patient Access experience preferred.
• Additional minimum qualification of two or more (2+) years hospital registration or insurance verification experience.

Responsibilities

• Register patients for outpatient and inpatient services and verify insurance.
• Collect patient payments and explain financial requirements.
• Provide general information to patients, families and physician offices.
• Create and distribute reports to support performance improvement and leadership decisions.

Skills

Customer service

Data analysis

Reporting

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Excel

Hospital information systems

Job description

Employment Type: Full time Shift: Day Shift Description: 0700-1530 with every other weekend and some holidays

Purpose Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus

Researches, collects & analyzes information. Identifies opportunities, develops solutions & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Schedule

Hours: 1100-1930 32 hours per week Every other weekend Some Holidays.

PAR I Entry level position.

Minimum one (1) year customer service experience. Patient Access experience preferred. Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.