Patient Access Rep - Evening Shift

Trinity Health Mid-Atlantic; Darby (Delaware County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Free onsite parking

Comprehensive benefits from day one

Job summary

Trinity Health is seeking a Patient Access Representative at Mercy Fitzgerald Hospital to greet, pre-register and register patients in a courteous, professional manner. You will verify insurance, check pre-certification needs, and collect patient financial responsibility as required.

You will help ensure timely revenue cycle processes, coordinate with physicians and staff, and rotate through patient access areas as needed. Evening shift, 40 hours per week, with rotating weekends.

Qualifications

• HS diploma or equivalency.
• Associate degree (Preferred).
• Minimum one year experience in insurance verification and medical office/hospital customer service.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet, pre-register and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for pre-certification, authorization and referral requirements.
• Perform medical necessity checks where needed.
• Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
• Coordinate revenue cycle related issues with patients, physicians, and hospital staff.
• Rotate into various areas of patient access and work a variety of shifts.

Skills

Insurance verification

Customer service

Communication

Education

HS diploma or equivalent

Associate degree (Preferred)

Job description

Employment Type: Full time Shift: Evening Shift Description: Job Title: Patient Access Representative Employment Type: Full-Time Shift:40hrs/wk, Evening Shift 2:30pm-11pm. Rotating weekends and holidays, per department needs. Location: Mercy Fitzgerald Hospital

Job Description: The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements

• HS diploma or equivalency
• Associate degree (Preferred)
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.