Patient Access & Registration Specialist

1004 Lehigh Valley Hospital; Gilbertsville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Gilbertsville, PA seeks an Outpatient Registration professional to coordinate patient registrations, verify insurance, and schedule appointments while educating patients on financial responsibilities and collecting out-of-pocket fees.

Responsibilities include interviewing patients, confirming orders, scanning documents, and securing necessary signatures to ensure timely reimbursements.

Qualifications

• High School Diploma/GED required with 1 year in customer service or healthcare environment.
• Must interact with a diverse customer base, including those seeking emergency services or treatment.
• Must pass required training in two attempts or less.
• Preferred: Associate’s Degree in healthcare or related field.
• Preferred: 2 years registration/insurance verification in a health care setting.

Responsibilities

• Interviews patients to gather demographics, insurance details, and other information.
• Engages patients throughout the registration process to create a welcoming experience.
• Ensures referring providers' orders are complete and match the appointment.
• Obtains new orders prior to tests/treatments if incomplete or inaccurate.
• Scans insurance cards, scripts, patient IDs, and regulatory forms accurately.
• Secures signatures to ensure timely reimbursement.

Skills

Customer service

Computer proficiency

Typing

Bilingual - Spanish/English

Education

High School Diploma/GED

Associate’s Degree in healthcare or related field

Job description

Lehigh Valley Health Network in Gilbertsville, PA seeks an Outpatient Registration professional to coordinate patient registrations, verify insurance, and schedule appointments while educating patients on financial responsibilities and collecting out-of-pocket fees.

Responsibilities include interviewing patients, confirming orders, scanning documents, and securing necessary signatures to ensure timely reimbursements.