Patient Access & Registration Specialist

North Country HealthCare, Inc.; Colebrook (NH); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

North Country Healthcare is seeking a diligent Patient Access Clerk to support the department by accurately collecting patient demographics, verifying insurance, and handling co-pays. You will enter data into EMR, review orders, and help maintain orderly patient flow across hospital front desks.

The role emphasizes excellent customer service, confidentiality, and adherence to EMTALA regulations. A high school diploma and some healthcare registration experience are preferred.

Qualifications

• High School Diploma or equivalent.
• No licensure required; Certifications: Not required.
• Good communication and customer service skills with a pleasant, clear speaking voice.
• Must have good organizational skills with the ability to prioritize workload.
• Work Experience: One(1) year of hospital or health care experience in registration or business office environment preferred.
• Must demonstrate knowledge and use of applicable software applications.
• Knowledge of medical terminology and insurance preferred.

Responsabilités

• Functions as primary receptionist for all incoming patients to the department.
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Check patients in and out for their appointments.
• Prints the visit summary and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e.
• IMM, ABN, etc.)Scans all insurance cards (front and back).
• Obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciliation of cash drawer
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.

Connaissances

Communication skills

Organizational skills

Hospital registration experience

Software knowledge

Medical terminology knowledge

Formation

High School Diploma

Outils

AccuReg software

Electronic Medical Records (EMR)

Insurance verification software

Description du poste

North Country Healthcare is seeking a diligent Patient Access Clerk to support the department by accurately collecting patient demographics, verifying insurance, and handling co-pays. You will enter data into EMR, review orders, and help maintain orderly patient flow across hospital front desks.

The role emphasizes excellent customer service, confidentiality, and adherence to EMTALA regulations. A high school diploma and some healthcare registration experience are preferred.