Patient Access Representative (Full Time)

North Country HealthCare, Inc.; Berlin (NH); On-site; USD 26,000 - 35,000; Full time

Job summary

North Country HealthCare, Inc. is seeking a Patient Access professional to support multiple shifts in a 24/7 operation. You will greet patients, verify demographics and insurance, collect co-pays, and obtain signatures for treatment and forms such as IMM and ABN.

Strong customer service and accurate data entry are essential. The role requires flexibility for days, evenings, overnights, weekends, and holidays, with on-call responsibilities as needed.

Qualifications

• Experience in patient access or similar healthcare front desk
• Strong data entry and accuracy skills
• Familiarity with insurance verification processes and EMR systems
• Knowledge of EMTALA requirements and patient confidentiality

Responsibilities

• Serve as primary receptionist for the department and deliver excellent customer service
• Enter demographic/insurance data and verify accuracy in the EMR system
• Verify insurance coverage and assist with co-pay collection per department policy
• Obtain signatures on consent forms and required documents
• Handle phone calls, paging, and coordination with other departments as needed
• Support accuracy of registrations and documentation during peak periods

Skills

Customer service

Data entry

Insurance verification

Phone etiquette

EMTALA compliance

Tools

AccuReg

Job description

POSITION SUMMARY: Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management. This is a 24/7 position, requiring flexibility to work various shifts, including days, evenings, overnights, weekends, and holidays as needed. Schedules may vary based on department needs, and on-call responsibilities may apply.

The anticipated hourly range for this position is $18.77/hr - $23.46/hr - $25.34/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Essential Functions

• Functions as primary receptionist for all incoming patients to the department
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
• Scans all insurance cards (front and back). Obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciliation of cash drawer
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.

Non-Essential Functions

• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.