Patient Access Representative (Full Time)

North Country Healthcare; Berlin (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

North Country Healthcare in Berlin, New Hampshire is seeking a dedicated Patient Access Representative. This role is crucial for the registration process, including collecting patient demographics, insurance verification, and handling payments. Candidates should have strong organizational and communication skills, along with a high school diploma and preferably some healthcare experience.

The ideal candidate will prioritize customer service and adhere to facility standards while managing various tasks and responsibilities efficiently.

Qualifications

• Good communication and customer service skills with a pleasant, clear speaking voice.
• Must have organizational skills with the ability to prioritize workload.
• One year of hospital or healthcare experience in registration or business office environment preferred.

Responsibilities

• Functions as primary receptionist for incoming patients.
• Enters data into electronic medical record modules.
• Collects payments for services or co-payments from patients.

Skills

Excellent customer service skills

Good communication skills

Organizational skills

Knowledge of medical terminology

Education

High School Diploma or equivalent

Tools

AccuReg software

Job description

Job Summary

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management.

Essential Functions

• Functions as primary receptionist for all incoming patients to the department
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff
• Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary
• Enter all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary
• Reviews orders for accuracy and completeness as necessary
• Places patients on the ED Tracking board and monitors for active orders as needed
• Responsible for making status changes for patients based on ADT orders in some areas
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments, as necessary
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
• Scans all insurance cards (front and back). Obtains/scans relevant documents for the medical record
• Referred possible payment problems to the appropriate financial counselor
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients
• Reconciliation of cash drawer
• Attaches referral/ARM to appointments as needed
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility
• Monitors all alarms and security cameras, paging using the emergency code system as needed
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.
• Performs additional duties as assigned
• Adheres to facility Values, Service Excellence, and Standards of Excellence

Essential Qualifications

• High School Diploma or equivalent
• Good communication and customer service skills with a pleasant, clear speaking voice
• Must have good organizational skills with the ability to prioritize workload
• One (1) year of hospital or health care experience in registration or business office environment preferred
• Must demonstrate knowledge and use of applicable software applications
• Knowledge of medical terminology and insurance preferred