Patient Access & Registration Specialist

Community Health Center of Buffalo Inc.; City of Lockport (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Community Health Center of Buffalo Inc is hiring a Patient Registration Representative to support front-desk operations, verify patient information, and ensure accurate pre-registration for billing.

The role requires a high school diploma, healthcare customer service experience, and proficiency with Microsoft Office; familiarity with EMR systems is preferred. Evening or weekend shifts may be required.

Qualifications

• High School diploma or equivalent (GED) required.
• At least 1 year of customer service experience in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Collect and enter precise patient information into the Electronic Medical Record system to uphold the accuracy of health records.
• Schedule appointments, verify demographic and insurance details, and complete pre-registration tasks to ensure correct billing.
• Recognize situations requiring clinical healthcare staff intervention and manage patient flow effectively.
• Safeguard patient confidentiality following HIPAA guidelines.
• Support Care Coordination services and participate in Quality Improvement and Quality Assurance initiatives.
• Manage Prior Authorizations, referrals, and provide specialist resource information.
• Accurately track and record patient data.
• Attend meetings and fulfill other assigned duties.

Skills

Customer service

Microsoft Office

Computer literacy

Healthcare environment

Education

High School diploma or GED

Associate’s Degree in related field

Tools

EMR systems

Job description

Community Health Center of Buffalo Inc is hiring a Patient Registration Representative to support front-desk operations, verify patient information, and ensure accurate pre-registration for billing.

The role requires a high school diploma, healthcare customer service experience, and proficiency with Microsoft Office; familiarity with EMR systems is preferred. Evening or weekend shifts may be required.