Patient Registration Rep.

Community Health Center of Buffalo Inc.; City of Niagara Falls (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Community Health Center of Buffalo Inc. is seeking a Patient Registration Representative to deliver exceptional patient service and accurate health information entry.

You will support patients with a respectful, inclusive approach while handling administrative tasks to facilitate efficient care delivery. Key duties include verifying demographics and insurance, scheduling and pre-registration, processing authorizations and referrals, maintaining HIPAA-compliant records, and collaborating with

Qualifications

• High School diploma or GED is required.
• At least 1 year of high-level customer service in healthcare.
• Proficiency with Microsoft Office and basic computer skills.
• Associate's degree and medical terminology knowledge preferred.
• Three years of experience in high-level customer service preferred.

Responsibilities

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Skills

Customer service

Healthcare environment

Attention to detail

Education

GED

Associate's degree

Tools

Microsoft Office

Job description

Career Opportunities with Community Health Center of Buffalo Inc

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Job Summary

The Patient Registration Representative (PRR) plays a crucial role in delivering exceptional customer service to patients. The PRR focuses on ensuring patient satisfaction, providing necessary information, and supporting patients with a respectful and inclusive approach. This role involves administrative tasks to facilitate efficient patient care delivery.

Responsibilities

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Qualifications

• High School diploma or equivalent (GED) required.
• At least one (1) year of experience providing high-level customer service in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.
• Preferred: Associate’s Degree in a relevant field.
• Preferred: Strong knowledge of medical terminology.
• Preferred: Three (3) years of experience in high-level customer service.

  Physical Requirements

  This position involves sitting, standing, walking, bending, and stooping. It might create substantial job-related stress. Occasionally, evening and/or weekend work may be necessary. The role could also require lifting, pushing, pulling, and carrying up to ten pounds.