Patient Access Specialist — Flexible 40-Hour Schedule

Jericho Road Community Health Center; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Jericho Road Community Health Center, located in Buffalo, NY, is seeking a Patient Access Representative to join our Patient Access Department. This full-time role handles front-desk registration, insurance verification, scheduling, and patient inquiries.

You will greet patients, collect payments, coordinate interpreters as needed, and maintain accurate EMR data while upholding HIPAA standards. We offer competitive pay, benefits, and opportunities for growth within our mission-driven health

Qualifications

• High School graduate or GED equivalent.
• At least one year working in an office setting.
• Direct experience in a primary care setting.
• Experience with Microsoft 365 suite.
• Experience or working knowledge of EMR systems (Medent a plus).

Responsibilities

• Greet and assist patients, families, and visitors professionally and respectfully.
• Complete patient registration, demographic updates, insurance verification, and payment collection.
• Schedule, reschedule, and confirm appointments following standards.
• Assign patients to provider panels per guidelines.
• Support panel management through outreach and recalls.
• Answer calls, return voicemails, and route calls appropriately.
• Check patients in/out and support efficient patient flow.
• Coordinate interpreter services as needed.

Skills

Customer service

Communication

Office setting experience

Education

High School Diploma or GED

Tools

Microsoft 365

EMR systems (Medent)

Job description

Jericho Road Community Health Center, located in Buffalo, NY, is seeking a Patient Access Representative to join our Patient Access Department. This full-time role handles front-desk registration, insurance verification, scheduling, and patient inquiries.

You will greet patients, collect payments, coordinate interpreters as needed, and maintain accurate EMR data while upholding HIPAA standards. We offer competitive pay, benefits, and opportunities for growth within our mission-driven health