Patient Care Call Center Specialist

Community Health Center of Buffalo Inc.

Buffalo (NY)

In loco

USD 25.000 - 30.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Community Health Center of Buffalo Inc. seeks a Call Center Representative to deliver high‑level patient service and support the care team.

You will manage inbound/outbound calls, verify demographics and insurance, schedule appointments, and assist with pre-registration while maintaining patient confidentiality under HIPAA. The role requires at least 1 year of healthcare call center experience, a high school diploma or GED, and proficiency with Microsoft Office; familiarity with EHR systems is

Competenze

High school diploma or GED required.
At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
Computer literate and proficient in Microsoft Office.

Mansioni

Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
Document and report customer feedback to improve the patient experience.
Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
Discern when triage by clinical healthcare staff is necessary.
Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
Contribute to patient care teams by providing care coordination services.
Participate in Quality Improvement and Quality Assurance activities as needed.
Track and log patient information.
Attend meetings as required.
Perform other relevant duties as assigned.