Part Time Patient Service Specialist - Ballantyne

Tryon Medical Partners; Charlotte (NC); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare provider in Charlotte is hiring a part-time Patient Service Specialist for its Ballantyne office. The role involves managing patient intake, scheduling appointments, and handling financial transactions, all while ensuring compliance with medical regulations. Ideal candidates will have a high school diploma and at least one year of experience in a medical office setting. This entry-level position offers a chance to work in a supportive healthcare environment, engaging with patients directly.

Qualifications

• Minimum one year of experience in a medical office or healthcare facility.
• Experience in scheduling and E.H.R. systems.
• Proven ability in customer service both in person and on the phone.

Responsibilities

• Schedule appointments and collect payments.
• Prepare patient charts and greet patients.
• Document information in E.H.R. and ensure compliance.

Skills

Customer service

Communication

Attention to detail

E.H.R. experience

Education

High school diploma

Some college preferred

Job description

Job Title

Part Time Patient Service Specialist – Ballantyne, Tryon Medical Partners

Job Summary

This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a Part time position that will support our Ballantyne office, Monday/Wednesday/Friday 8 am to 5 pm.)

Primary Job Responsibilities

• Schedule appointments in athenaNet
• Prepare new patient charts and/or paperwork at patient presentation
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
• Create Credit Card on File Contracts at Check-In
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out
• Work "Day End Review" report
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers
• Schedule follow-up appointments
• Reconcile, balance, and close batches daily
• Accurately record messages
• Educate patients accurately and completely including utilizing the Patient Portal
• Document appropriately within athenaNet to ensure regulatory requirements are met
• Monitor and check assigned Athena boxes and other assigned boxes for coverage
• Work at different Tryon office locations as needed
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance
• Verify eligibility and benefits for all patients daily
• Other duties as assigned

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer
• Completion of TB test will be required

Education

• High school diploma; some college preferred

Experience

• Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing