Patient Access & Registration Specialist

Baylor Scott & White Health; Burnet (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Access Services Representative 2 at Baylor Scott & White Health registers patients by collecting demographics and insurance details, verifies benefits, and collects patient financial responsibilities. They cross-train across areas, mentor peers, and support revenue cycle processes.

They work to provide a compassionate, customer-service oriented patient experience in a fast-paced environment, handling multiple tasks while maintaining accuracy and compliance.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional telephone etiquette.
• Ability to manage multiple, changing priorities in an organized manner.

Responsibilities

• Collects demographics and insurance information for patient registration and billing.
• Verifies insurance benefits and calculates patient liability.
• Precertification and billing information collection and documentation.
• Interacts with multiple departments to communicate delays and schedule changes.
• Mentors peers and provides training across assigned areas.

Skills

Healthcare experience

Customer service

Communication skills

Phone etiquette

Data entry

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

The Access Services Representative 2 at Baylor Scott & White Health registers patients by collecting demographics and insurance details, verifies benefits, and collects patient financial responsibilities. They cross-train across areas, mentor peers, and support revenue cycle processes.

They work to provide a compassionate, customer-service oriented patient experience in a fast-paced environment, handling multiple tasks while maintaining accuracy and compliance.