Patient Access & Eligibility Specialist

Baylor Scott & White Health; Cedar Park (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with dollar-for-dollar match up

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to accurately collect demographics, verify insurance, and register patients. You will cross-train across areas, mentor peers, and support revenue cycle activities while delivering excellent patient service.

Your role emphasizes empathy, clear communication, and efficient handling of diverse patient needs in a fast-paced environment, with opportunities to grow within a leading Texas health system.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment, including trauma and life-or-death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma and provide exceptional customer service.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; calculates and collects patient liability per policies.
• Establishes patient liability and advises patient of deposit requirements; negotiates payment arrangements when necessary.
• May be responsible for cashiering duties following established policies; assists patients to nursing units with directions, escorts, or mobility aid.

Skills

Healthcare experience

Customer service

Listening skills

Interpersonal communication

Telephone etiquette

Data entry

Computer skills

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to accurately collect demographics, verify insurance, and register patients. You will cross-train across areas, mentor peers, and support revenue cycle activities while delivering excellent patient service.

Your role emphasizes empathy, clear communication, and efficient handling of diverse patient needs in a fast-paced environment, with opportunities to grow within a leading Texas health system.