Patient Access Specialist II: Registration & Billing

Baylor Scott & White Health; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Baylor Scott & White Health in Austin is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration. You will verify benefits and collect financial responsibilities, cross-train across areas, and mentor peers.

The role requires healthcare or customer service experience, strong communication, empathy, and the ability to manage multiple priorities while maintaining patient-focused service.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal and communication skills.
• Professional, pleasant telephone etiquette.
• Professional demeanor in stressful environments.
• High empathy and ability to communicate with patients and families.
• Ability to manage multiple priorities effectively.
• Excellent data entry, numeric, typing and computer navigational skills.
• Proficiency with Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts with other areas to provide information on delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels; collects patient liability per policies.
• Establishes patient liability and deposits per policy; negotiates payment arrangements.
• May perform cashiering duties following policies.
• Assists patients to nursing units by providing directions or mobility assistance; escalates service issues as needed.
• Adheres to compliance for order validation, cash policy, government payors, and patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Performs revenue cycle duties at multiple areas/locations.

Skills

Healthcare experience

Customer service

Communication skills

Interpersonal skills

Professional demeanor

Empathy

Data entry

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Austin is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration. You will verify benefits and collect financial responsibilities, cross-train across areas, and mentor peers.

The role requires healthcare or customer service experience, strong communication, empathy, and the ability to manage multiple priorities while maintaining patient-focused service.