Patient Access & Registration Specialist

cwpnonproviders; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO 96 hours

Holidays

401(k) with employer match

Health benefits

STD/ LTD

Life/AD&D

EAP

Voluntary benefits

Job summary

cwpnonproviders seeks a Front Desk Representative to manage patient flow, collect insurance demographics, and register patients at the practice site using EMR. You will greet patients, handle payments, and coordinate scheduling.

The role requires strong communication, HIPAA knowledge, and proficiency with Microsoft Office. Travel may be required to multiple locations; a high school diploma and prior cash handling experience are preferred.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Ability to work independently as well as within a team.
• Ability to accurately collect and maintain money.
• Ability to follow both verbal and written instructions.
• Flexible schedule.
• Respond with patience and understanding during stressful conditions related to patient health.
• Multi-task and prioritize.
• Attention to detail.
• Strong organization.

Responsibilities

• Perform patient registration and data entry into EMR.
• Collect co-pays, co-insurances, deductibles and past due balances and reconcile money daily.
• Assist patients with Phreesia tablets and medical forms.
• Schedule follow-up appointments and follow insurance guidelines.
• Answer phone inquiries and refer callers to appropriate personnel.
• Copy, barcode, and scan medical records as needed.
• Maintain cleanliness of waiting area and ensure paperwork is up to date.
• Participate in trainings and complete required in-services.

Skills

Internet knowledge

MS Office

Written and verbal communication

Customer service

Money handling

Multi-tasking

Attention to detail

Team player

Flexibility

Education

High School Diploma

Associate’s Degree (preferred)

Tools

EMR

Phreesia tablets

Microsoft Office

Job description

cwpnonproviders seeks a Front Desk Representative to manage patient flow, collect insurance demographics, and register patients at the practice site using EMR. You will greet patients, handle payments, and coordinate scheduling.

The role requires strong communication, HIPAA knowledge, and proficiency with Microsoft Office. Travel may be required to multiple locations; a high school diploma and prior cash handling experience are preferred.