Patient Services & Front Desk Coordinator

cwpnonproviders; Pensacola (FL); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

cwpnonproviders is seeking a Front Desk Representative to support patient flow at our practice site. You will collect demographics, register patients, handle payments, enter data into the EMR, and greet visitors to ensure timely scheduling and check-in.

Responsibilities include processing forms, coordinating with insurance, providing excellent customer service, and protecting confidentiality under HIPAA. A high school diploma and proficiency with MS Office are required; healthcare terminology

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Internet and MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication and customer service.
• Ability to work with doctors, staff and the public.
• Flexible schedule and strong attention to detail.
• HIPAA compliance and professional conduct required.

Responsibilities

• Facilitates patient information flow across care continuum and collects demographics and insurance data.
• Registers patients, schedules follow-ups and handles check-in/check-out processes.
• Manages payments, co-pays and reconciles daily cash/receipts.
• Performs data entry in the EMR and maintains accurate records.
• Assists patients with Phreesia tablets and portal enrollment as needed.
• Collects patient emails for portal registration and communications.
• Maintains paperwork such as referrals and insurance cards up to date.
• Answers inquiries, screens calls and provides exceptional customer service.
• Maintains waiting area cleanliness and general office support.

Skills

Customer service

Communication

Microsoft Office

Money handling

Teamwork

Multitasking

HIPAA compliance

Attention to detail

Organization

Problem solving

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Tools

EMR software

Phreesia tablet

Job description

cwpnonproviders is seeking a Front Desk Representative to support patient flow at our practice site. You will collect demographics, register patients, handle payments, enter data into the EMR, and greet visitors to ensure timely scheduling and check-in.

Responsibilities include processing forms, coordinating with insurance, providing excellent customer service, and protecting confidentiality under HIPAA. A high school diploma and proficiency with MS Office are required; healthcare terminology