Registration Coordinator

OrthoVirginia Inc; Lynchburg (VA); In loco; USD 23.000 - 35.000; Tempo pieno

Descrizione del lavoro

OrthoVirginia Inc. is seeking a Registration Coordinator to be the first point of contact for patients, ensuring welcoming, organized, and efficient visits.

You will coordinate appointments, verify insurance, support communications, and help maintain smooth daily operations across locations in Lynchburg and beyond. Responsibilities include patient check-in, data accuracy, eligibility verification, and collaboration with providers, clinical staff, and billing teams to deliver outstanding patient

Competenze

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.

Mansioni

• Welcome patients and visitors with professionalism and exceptional customer service.
• Schedule appointments, answer calls, and manage communications via phone, email, and fax.
• Register patients and maintain demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays.
• Coordinate with providers, clinical staff, and billing teams for a smooth patient experience.
• Support daily clinic operations with administrative tasks and record management.
• Maintain accurate patient records and follow registration/documentation procedures.
• Resolve patient questions and escalate issues to ensure timely service.
• Assist with office supplies and front office organization.

Conoscenze

Customer service

Appointment scheduling

Healthcare admin

EMR systems

Microsoft Office

Communication skills

Formazione

High school diploma

Strumenti

EMR systems

Microsoft Office

Descrizione del lavoro

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 160 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Position Summary

Every patient journey begins with you. As a Registration Coordinator, you'll serve as the first point of contact for patients while helping ensure each visit is welcoming, organized, and efficient. You'll partner with providers and clinical teams to coordinate appointments, verify insurance, support patient communications, and keep daily clinic operations running smoothly—all while delivering the outstanding service that defines the OrthoVirginia experience.

What You’ll Do

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalated issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

What We’re Looking For

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Compensation Range for this position: $16.92 - $25.38

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy.

As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.