Patient Registration Specialist II — Elevate Experience

Mass General Brigham Incorporated; Newton, Northern (MA, KY); Hybrid; USD 41,000 - 59,000; Full time

Job summary

Mass General Brigham Incorporated in Newton-Wellesley Hospital is seeking a patient registration professional to provide courteous service, collect patient information, verify insurance, and ensure regulatory compliance. This 40-hour/week onsite role supports efficient patient flow.

You will assist junior staff, handle pre-authorizations, coordinate benefits across multiple plans, and maintain patient confidentiality.

Qualifications

• Experience in patient registration or healthcare admin roles.
• Proficient knowledge of medical terminology and insurance processes.
• Familiar with insurance verification and pre-authorizations.
• Experience with electronic health records (EHR) systems.
• Strong communication and organizational skills.

Responsibilities

• Obtain and update patient consents and signatures.
• Ensure accurate documentation of registration activities.
• Review insurance plans and explain patient financial responsibilities.
• Handle complex registrations like pre-authorizations and coordination of benefits.
• Support junior staff and escalate issues when needed.
• Resolve registration-related issues in collaboration with departments.

Skills

Patient registration

Customer service

Healthcare administration

EHR systems

Registration software

Insurance verification

Pre-authorization knowledge

Communication skills

Confidentiality

Education

High School Diploma

Tools

Registration software

EHR systems

Job description

Mass General Brigham Incorporated in Newton-Wellesley Hospital is seeking a patient registration professional to provide courteous service, collect patient information, verify insurance, and ensure regulatory compliance. This 40-hour/week onsite role supports efficient patient flow.

You will assist junior staff, handle pre-authorizations, coordinate benefits across multiple plans, and maintain patient confidentiality.