Patient Registration Specialist: Precise & Compassionate

Mass General Brigham Incorporated; Newton, Northern (MA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital seeks a patient registration specialist dedicated to delivering accurate and friendly service. You will gather patient information, verify insurance, and ensure regulatory compliance while supporting front-line staff.

The role emphasizes meticulous documentation, effective communication with patients and colleagues, and a collaborative approach to resolving day-to-day registration challenges in a fast-paced healthcare setting.

Qualifications

• High School Diploma or Equivalent is required.
• Experience in patient registration, customer service, or a related healthcare administrative role.
• Knowledge of medical terminology, insurance processes, and registration procedures.
• Experience with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills; detail-oriented and organized.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Newton-Wellesley Hospital seeks a patient registration specialist dedicated to delivering accurate and friendly service. You will gather patient information, verify insurance, and ensure regulatory compliance while supporting front-line staff.

The role emphasizes meticulous documentation, effective communication with patients and colleagues, and a collaborative approach to resolving day-to-day registration challenges in a fast-paced healthcare setting.