Patient Access Registrar: Front Desk & Scheduling

Prime Healthcare; Springtown (PA); On-site; USD 35,000 - 48,000; Full time

Job summary

Suburban Community Medical Group, affiliated with Suburban Community Hospital, is seeking a Patient Account Registrar. The role handles phone-based patient interactions, updates demographics and insurance details, and schedules appointments using the clinic’s practice management system.

Ideal candidates bring a high school diploma and strong customer service skills, with hospital or outpatient experience preferred. This role is full-time and on-site during day shifts.

Qualifications

• Six months experience in outpatient setting as Medical Office Receptionist/Representative preferred.
• Equivalent experience in high-volume customer service or as phone receptionist/health info associate.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational and customer service skills.
• Proficient keyboarding and general computer skills.
• Familiarity with an electronic practice management system preferred.
• Experience with multi-line/ACD phones preferred.
• Medical terminology preferred.

Responsibilities

• The Patient Account Registrar is the first point of phone contact for patients, physicians, clinic staff, and vendors.
• Provide customer service, route calls/messages, and distribute them appropriately.
• Collect/update demographics and insurance information and verify health plan eligibility.
• Take complete messages and schedule appointments using the electronic practice management system.
• Support daily clinic operations and quality patient care initiatives per guidelines.

Skills

Interpersonal skills

Organizational skills

Customer service

Phone etiquette

Medical terminology

Education

High School diploma

Tools

Electronic practice management system

Keyboarding

Multi-line phones

Job description

Suburban Community Medical Group, affiliated with Suburban Community Hospital, is seeking a Patient Account Registrar. The role handles phone-based patient interactions, updates demographics and insurance details, and schedules appointments using the clinic’s practice management system.

Ideal candidates bring a high school diploma and strong customer service skills, with hospital or outpatient experience preferred. This role is full-time and on-site during day shifts.