Registrar - Outpatient Days

Community Health Systems; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems in Alabama seeks a Registrar to support patient care by accurately capturing demographic and insurance information during in-person and phone interactions. The role schedules procedures, pre-registers patients, verifies insurance, and maintains organized patient records while delivering exceptional customer service.

You will interact with patients, manage schedules, obtain authorizations, and ensure accurate data entry and documentation throughout the registration

Qualifications

• 0-2 years of healthcare experience including patient registration or front desk.
• 0-2 years of customer service experience.

Responsibilities

• Greet and assist patients and families with courteous, timely service.
• Schedule procedures based on requirements and staffing needs.
• Pre-register patients by collecting accurate demographic information.
• Verify insurance eligibility and secure necessary authorizations.
• Document and communicate patient financial responsibility estimates.
• Coordinate and file medical records and chart preparation for procedures.
• Respond to medical record requests promptly and accurately.
• Answer phone calls and provide professional assistance.
• Maintain regular attendance and compliance with policies.

Skills

Customer service

Interpersonal skills

Data entry

Attention to detail

Tools

Registration systems

Insurance verification tools

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.