Registrar

Woodland Heights Medical Center; Lufkin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Woodland Heights Medical Center is seeking a Medical Registrar to support patient care by accurately capturing demographic and insurance information, scheduling procedures, and ensuring complete patient records.

Responsibilities include verifying insurance, obtaining authorizations, pre-registration, and maintaining professional communication with patients and physician offices to provide excellent service.

Qualifications

• 0-2 years in healthcare registration or front desk.
• Strong data entry accuracy and attention to detail.
• Excellent interpersonal and customer service skills.

Responsibilities

• Register patients by collecting accurate demographic information.
• Verify insurance eligibility and obtain authorizations.
• Schedule procedures and pre-register patients.
• Communicate with physician offices and maintain records.
• Respond to patient inquiries with professionalism and courtesy.
• Maintain regular and reliable attendance and comply with policies.
• File and organize medical records and supporting documentation.

Skills

Interpersonal skills

Customer service

Data entry accuracy

Registration systems

Tools

Registration software

Job description

Job Summary

The schedule for this position is: 10:00 am-6:30 pm Monday- Friday with some weekend coverage as needed.

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role required.

Knowledge, Skills, and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.