Patient Acct Registrar

Prime Healthcare; Springtown (PA); On-site; USD 35,000 - 48,000; Full time

Job summary

Suburban Community Medical Group, affiliated with Suburban Community Hospital, is seeking a Patient Account Registrar. The role handles phone-based patient interactions, updates demographics and insurance details, and schedules appointments using the clinic’s practice management system.

Ideal candidates bring a high school diploma and strong customer service skills, with hospital or outpatient experience preferred. This role is full-time and on-site during day shifts.

Qualifications

• Six months experience in outpatient setting as Medical Office Receptionist/Representative preferred.
• Equivalent experience in high-volume customer service or as phone receptionist/health info associate.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational and customer service skills.
• Proficient keyboarding and general computer skills.
• Familiarity with an electronic practice management system preferred.
• Experience with multi-line/ACD phones preferred.
• Medical terminology preferred.

Responsibilities

• The Patient Account Registrar is the first point of phone contact for patients, physicians, clinic staff, and vendors.
• Provide customer service, route calls/messages, and distribute them appropriately.
• Collect/update demographics and insurance information and verify health plan eligibility.
• Take complete messages and schedule appointments using the electronic practice management system.
• Support daily clinic operations and quality patient care initiatives per guidelines.

Skills

Interpersonal skills

Organizational skills

Customer service

Phone etiquette

Medical terminology

Education

High School diploma

Tools

Electronic practice management system

Keyboarding

Multi-line phones

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Suburban Community Medical Group is affiliated with Suburban Community Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Responsibilities

The Patient Account Registrar position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Account Registrar may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Account Registrar may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

Qualifications

• 1. Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
• 2. High School diploma or equivalent.
• 3. Excellent interpersonal, organizational and customer service skills are essential.
• 4. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
• 5. Familiarity with an electronic practice management system is preferred.
• 6. Experience with multi-line phones/ACD phones preferred.
• 7. Medical terminology preferred.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf