Patient Access Registrar — Epic EMR & Lean Advocate

Salem Health; Salem (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Salem Health is seeking a registrar to courteously admit and register patients, accurately collecting demographic, financial and insurance information. You will use the Epic EMR to verify eligibility, obtain authorizations, and resolve registration errors, while delivering exceptional customer service to patients and staff.

You will participate in training, support team development, and Lean/Kaizen initiatives to improve processes across multiple service areas, ensuring compliance with

Qualifications

• 1 year of experience in a fast-paced customer service environment with data entry and keyboard skills.

Responsibilities

• Courteously admit and register patients, accurately collecting and recording demographic, financial and insurance information in the electronic medical record system.
• Verify insurance eligibility, obtain authorizations/referrals, and ensure correct billing using online tools and phone verification.
• Manage and resolve registration errors promptly by reviewing and addressing daily work queues.
• Utilize Epic system for registration tasks including check-in, encounter verification and downtime procedures.
• Provide exceptional customer service following AIDET principles and assist patients, visitors and staff as needed.
• Participate in training, support team skill development, and update standard work procedures.
• Engage in continuous process improvement through Lean/Kaizen principles, huddles and quality assurance activities.

Skills

Customer service

Data entry

Keyboard skills

Tools

Epic EMR system

MS Office

Job description

Salem Health is seeking a registrar to courteously admit and register patients, accurately collecting demographic, financial and insurance information. You will use the Epic EMR to verify eligibility, obtain authorizations, and resolve registration errors, while delivering exceptional customer service to patients and staff.

You will participate in training, support team development, and Lean/Kaizen initiatives to improve processes across multiple service areas, ensuring compliance with