Registrar

Salem Health; Salem (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Salem Health is seeking a registrar to courteously admit and register patients, accurately collecting demographic, financial and insurance information. You will use the Epic EMR to verify eligibility, obtain authorizations, and resolve registration errors, while delivering exceptional customer service to patients and staff.

You will participate in training, support team development, and Lean/Kaizen initiatives to improve processes across multiple service areas, ensuring compliance with

Qualifications

• 1 year of experience in a fast-paced customer service environment with data entry and keyboard skills.

Responsibilities

• Courteously admit and register patients, accurately collecting and recording demographic, financial and insurance information in the electronic medical record system.
• Verify insurance eligibility, obtain authorizations/referrals, and ensure correct billing using online tools and phone verification.
• Manage and resolve registration errors promptly by reviewing and addressing daily work queues.
• Utilize Epic system for registration tasks including check-in, encounter verification and downtime procedures.
• Provide exceptional customer service following AIDET principles and assist patients, visitors and staff as needed.
• Participate in training, support team skill development, and update standard work procedures.
• Engage in continuous process improvement through Lean/Kaizen principles, huddles and quality assurance activities.

Skills

Customer service

Data entry

Keyboard skills

Tools

Epic EMR system

MS Office

Job description

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Full time, 40 hours/week, Non-Exempt
Schedule:8:00 am - 6:30 pm, Thursday - Friday, 7:00 am - 5:30 pm, Saturday

Your role with us

As a registrar at Salem Health, you will courteously admit and register patients, accurately capturing their demographic and financial information while ensuring compliance with regulatory and billing requirements. You will utilize the Epic electronic medical record system to verify insurance eligibility, obtain necessary authorizations, and resolve registration errors promptly. Providing exceptional customer service, you will also support team training, participate in Lean process improvements, and adapt flexibly to meet the needs of multiple service areas.

What you'll do

• Courteously admit and register patients, accurately collecting and recording demographic, financial and insurance information in the electronic medical record system.
• Verify insurance eligibility, obtain authorizations/referrals, and ensure correct billing by using online tools and phone verification.
• Manage and resolve registration errors promptly by reviewing and addressing daily work queues.
• Utilize Epic system for registration tasks including check-in, encounter verification and downtime procedures.
• Provide exceptional customer service following AIDET principles and assist patients, visitors and staff as needed.
• Participate in training, support team skill development, and update standard work procedures.
• Engage in continuous process improvement through Lean/Kaizen principles, huddles and quality assurance activities.

Required qualifications

• 1 year of experience working in a fast-paced customer service environment that included substantial use of data entry and keyboard skills.

Additional information

• Successful candidate will have experience in a health care administrative or clerical environment, including experience with EPIC or other electronic medical record (EMR) system.
• Intermediate level of proficiency with MS Office (Word, Outlook, Excel).

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple communityclinicsand West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuitionassistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].