ED Registrar — Fast-Paced Patient Access & Growth

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 40,000 - 46,000; Full time

Job summary

Salem Health Hospitals & Clinics is seeking a Registrar in the Emergency Department Access Services at Salem Hospital, responsible for registering patients and accurately capturing demographic, insurance, and financial information in the EMR.

You will verify insurance eligibility, obtain authorizations, and perform registrations in Epic, while supporting Lean improvements and delivering exceptional patient service.

Qualifications

• 1 year of experience in a fast-paced customer service environment that included substantial data entry and keyboard skills.
• Proficiency with MS Office (Word, Outlook, Excel) preferred.

Responsibilities

• Accurately collects and enters demographic, insurance, and financial information into the EMR, ensuring all necessary consents and forms are completed.
• Verifies insurance eligibility, obtains required authorizations or referrals, and determines correct filing order and copayments using online tools and phone contact.
• Efficiently performs all registration tasks within Epic, including arrivals, HAR creation, check-ins, and applying downtime procedures when necessary.
• Monitors and resolves registration-related errors in work queues within three days, ensuring data accuracy and smooth workflow.
• Provides flexible registration support across various departments (e.g., ED, Family Birth Center) while following department-specific workflows.
• Delivers high-quality service to patients and staff by adhering to AIDET principles, demonstrating empathy, and maintaining professional communication.
• Participates in Lean problem-solving, training initiatives, and updates to standard work to enhance team performance and workflow efficiency.

Skills

Customer service

Data entry

Attention to detail

Tools

EPIC

MS Office

Job description

Salem Health Hospitals & Clinics is seeking a Registrar in the Emergency Department Access Services at Salem Hospital, responsible for registering patients and accurately capturing demographic, insurance, and financial information in the EMR.

You will verify insurance eligibility, obtain authorizations, and perform registrations in Epic, while supporting Lean improvements and delivering exceptional patient service.