Patient Access & Referrals Specialist

Lifepoint Health Careers; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lifepoint Health, Inc. is seeking a front desk patient services representative to support the patient referral process, verify insurance, and collect co-pays at check-in and check-out.

The role includes greeting patients, scheduling, and managing telephones and messages in a busy medical office. The ideal candidate will have a high school diploma, 2 years of medical office experience, and a BLS certification preferred.

Qualifications

• Must have high school diploma or equivalent.
• Certifications: BLS from AHA or ARC preferred.
• Minimum 2 years medical office experience preferred.

Responsibilities

• Processes insurance referrals and/or pre-certifications.
• Facilitates patient appointments and coordinates referrals to specialists or services.
• Greets patients and manages check-in/check-out and telephone communications.
• Verifies insurance and updates demographic information during intake.
• Collects co-pays and communicates financial liability to patients.
• Performs clerical duties including data entry, filing and scheduling.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Stress management

Education

High school diploma or equivalent

Job description

Lifepoint Health, Inc. is seeking a front desk patient services representative to support the patient referral process, verify insurance, and collect co-pays at check-in and check-out.

The role includes greeting patients, scheduling, and managing telephones and messages in a busy medical office. The ideal candidate will have a high school diploma, 2 years of medical office experience, and a BLS certification preferred.