Patient Care Liaison & Front Desk Specialist

Foot Care Center; Hamilton (MT); On-site; USD 34,000 - 44,000; Full time

Job summary

Balance Health in the United States is seeking a Patient Services Representative to support the patient care team, handle front desk duties and coordinate referrals.

This role administers check-in/check-out, schedules appointments, and acts as a patient advocate to ensure timely service. A high school diploma and 1+ year of customer service is required; familiarity with scheduling systems and medical office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1+ year of customer service experience.
• 1+ year of medical office experience preferred.
• Knowledge of clinic operations and scheduling processes.

Responsibilities

• Complete patient intake and follow-up calls.
• Process prescription refills per policy.
• Schedule and edit patient appointments.
• Respond to inquiries from patients and referring physicians.
• Coordinate referrals and service authorization.
• Meet monthly departmental goals.
• Maintain HIPAA and compliance standards.

Skills

Clinical operations knowledge

Excellent communication

Multitasking

Relationship building

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Scheduling software

Word processing

Database applications

Job description

Balance Health in the United States is seeking a Patient Services Representative to support the patient care team, handle front desk duties and coordinate referrals.

This role administers check-in/check-out, schedules appointments, and acts as a patient advocate to ensure timely service. A high school diploma and 1+ year of customer service is required; familiarity with scheduling systems and medical office experience is preferred.