Patient Services Specialist – Front Desk & Referrals

Lifepoint Health, Inc.; Ottumwa (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401K

Paid Time Off

EAP (employee assistance)

Job summary

Ideal candidates have a high school diploma, 2 years medical office experience, and familiarity with patient referrals. BLS is preferred; full-time schedule supports a stable career path within a national healthcare network.

Qualifications

• High school diploma or equivalent required.
• 2 years medical office experience preferred.
• Experience with medical referrals preferred.
• BLS certification from AHA or ARC preferred.

Responsibilities

• Greet patients and handle check-in/check-out process.
• Schedule appointments and manage telephone and messaging flow.
• Collect co-pays, deductibles and past-due balances.
• Process insurance referrals and pre-certifications.
• Coordinate referrals to specialists, imaging and rehab services.
• Assist with intake, insurance verification and patient demographics.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Work under pressure

Education

High school diploma or equivalent

Job description

Ideal candidates have a high school diploma, 2 years medical office experience, and familiarity with patient referrals. BLS is preferred; full-time schedule supports a stable career path within a national healthcare network.