Patient Access Representative

Lifepoint Health®; Madison (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Lifepoint Health is seeking a receptionist/registrar to support patient admissions and registration processes. The role interviews patients for account information and verifies insurance coverage to ensure accurate billing and entry into the registration system.

Responsibilities include collecting co-pays, explaining forms, obtaining signatures, and coordinating with physicians and admitting staff. A high school diploma or equivalent (or related experience) is required.

Qualifications

• Requires high school diploma or equivalent or 3 years related experience.
• Experience with billing and patient financial interactions is preferred.
• Basic computer skills and ability to enter information accurately.

Responsibilities

• Interview patients for account information and verify insurance coverage.
• Register patients and ensure accurate demographic, billing, and clinical data.
• Explain forms and obtain necessary signatures for treatment.
• Collect co-pays and post payments according to established criteria.
• Coordinate with admitting staff and physician offices regarding admissions.

Skills

Billing experience

Computer skills

Patient registration

Interpersonal communication

Education

High school diploma or equivalent

Tools

Registration system

Job description

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.

Essential Functions

• Billing or collection experience preferred. Computer experience required.


• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.


• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.


• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.


• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.


• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.


• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.


• Collects co-pays and other funds from patients based upon established criteria.

Non-Essential Functions

• Checks supplies and stocks supplies as needed.


• Serves as back-up for other functional areas.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.