Patient Services Representative

Lifepoint Health Careers; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lifepoint Health, Inc. is seeking a front desk patient services representative to support the patient referral process, verify insurance, and collect co-pays at check-in and check-out.

The role includes greeting patients, scheduling, and managing telephones and messages in a busy medical office. The ideal candidate will have a high school diploma, 2 years of medical office experience, and a BLS certification preferred.

Qualifications

• Must have high school diploma or equivalent.
• Certifications: BLS from AHA or ARC preferred.
• Minimum 2 years medical office experience preferred.

Responsibilities

• Processes insurance referrals and/or pre-certifications.
• Facilitates patient appointments and coordinates referrals to specialists or services.
• Greets patients and manages check-in/check-out and telephone communications.
• Verifies insurance and updates demographic information during intake.
• Collects co-pays and communicates financial liability to patients.
• Performs clerical duties including data entry, filing and scheduling.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Stress management

Education

High school diploma or equivalent

Job description

Job Summary Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

Job Requirements

Minimum Education High school diploma or equivalent X Required Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred Minimum Work Experience 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred

Essential Functions

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry, .

Nonessential Functions

Performs other duties as assigned